Forgot Password

Users that are setup in the system can initiate the “Forgot Password” feature.  An accurate email address will be required when a user lost or forgot their password.  To restore access in the system, follow the instructions below:


  1. On the Login page, click the “Forgot Password” feature to initiate the process.




  1. The “Forgot Password” page will open.




  1. Enter a valid email address and select “Submit.” Users may opt to select “Cancel” if needed.
  2. When “Submit” is selected, the system validates the email address and creates a temporary password for the User.
  3. System will initiate an email to the email address provided on the page. The email will include login instructions and a temporary password.
  4. Once access is restored, user’s password should be reset at once. (see Changing a User’s Password.)


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